Returns & Refunds Policy

 

Returns & Refunds

At Gifts & Stuff, we aim to provide high-quality products and custom printing services. Because many of our products are personalised or custom-made, our returns policy is subject to the Consumer Protection Act (CPA) of South Africa.

  1. Custom & Personalised Products
    Please note that customised, personalised, print-on-demand, and made-to-order products are generally non-refundable and non-returnable unless:
  • The item is defective
  • The item was damaged during production
  • The incorrect product was supplied
  • The product does not match the approved order specifications

This includes products such as:

  • Personalised mugs
  • Custom t-shirts and apparel
  • Stickers
  • DTF gang sheets
  • Corporate branded items
  • Custom gifts and printed products

As custom items are produced specifically for each customer, returns due to change of mind, incorrect customer instructions, or customer-uploaded artwork errors cannot be accepted.

  1. Standard Non-Custom Products

For non-customised products purchased online, customers may request a return within 7 days of delivery provided that:

  • The item is unused
  • The item is in its original packaging
  • The item is in re-sellable condition

Approval of returns remains at the discretion of Gifts & Stuff in accordance with applicable South African consumer legislation.

  1. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Photos of the product
  • A description of the issue

Where applicable, we may:

  • Replace the item
  • Repair the item
  • Offer a refund
  • Offer store credit

Defective goods may qualify for repair, replacement, or refund within  7 days of purchase.

  1. Artwork & Customer Supplied Files

Customers are responsible for ensuring that uploaded artwork, spelling, sizing, colours, and design files are correct before approval and printing.

Gifts & Stuff cannot be held responsible for:

  • Low-quality images
  • Spelling errors supplied by the customer
  • Incorrect sizing submitted by the customer
  • Colour variations between screen displays and printed products

Customers are encouraged to carefully review artwork before final approval.

  1. Return Shipping & Courier Costs

Unless the return relates to incorrect product supplied by Gifts & Stuff, all return courier and shipping costs will be for the customer’s account.

Customers are responsible for ensuring returned items are securely packaged during transit.

We recommend using a trackable courier service for all returns.

  1. Refund Processing

Approved refunds may take 5–10 business days to reflect, depending on the payment provider or banking institution.

Refunds will only be processed once returned goods have been inspected and approved.

  1. Non-Returnable Items

The following items are non-returnable unless defective:

  • Personalised or custom-made products
  • Used or damaged items caused by misuse
  • Products damaged  during and after delivery
  • Clearance or sale items (unless defective)
  • Any items of a personal nature such as Underwear due to hygiene reasons
  • Digital/downloadable products
  • Custom DTF gang sheets already printed
  1. Order Cancellations

Orders for custom products may not be cancelled once production has started.

If cancellation is requested before production begins, an administration or design fee may still apply where work has already commenced.

  1. Contact Us

For returns or refund queries, please contact:

Email: info@giftsandstuff.co.za

WhatsApp: 077 293 4986
Phone: 077 293 4986

Please include your order number in all correspondence.