Privacy Policy & POPIA

At Gifts & Stuff, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, request a quotation, communicate with us, or otherwise interact with Gifts & Stuff.

This policy is intended to comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

1. About Gifts & Stuff

Gifts & Stuff is a South African business providing personalised, printed, custom-made and other products to customers.

For purposes of POPIA, Gifts & Stuff is responsible for the processing of personal information collected through this website and our related business operations.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: info@giftsandstuff.co.za
WhatsApp: 0772934986
Telephone: 0772934986
Business Address: 12 Bashee Street, Boksburg, 1459

2. Personal Information We Collect

Depending on how you interact with us, we may collect and process information including:

  • Your name and surname
  • Email address
  • Telephone or mobile number
  • WhatsApp contact details
  • Billing and delivery addresses
  • Order and purchase information
  • Product preferences and enquiries
  • Information supplied when requesting a quotation
  • Artwork, photographs, logos, designs and other files uploaded or supplied for customised products
  • Information contained in communications with us
  • Information required to process returns, refunds or customer-service requests
  • Payment-related information required to process an order
  • Website and technical information such as IP address, browser type, device information and website activity, where applicable
  • Any other information you voluntarily provide to us

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or where we are otherwise permitted or required to do so by law.

3. How We Collect Your Information

We may collect personal information when you:

  • Visit or use our website
  • Create or submit an order
  • Complete an online form
  • Request a quotation
  • Upload artwork or other files
  • Contact us by email, telephone or WhatsApp
  • Make a purchase
  • Request a return, refund or replacement
  • Subscribe to a newsletter or marketing communication
  • Communicate with us through social media or other channels
  • Otherwise voluntarily provide information to us

Some information may also be collected automatically when you use our website through cookies and similar technologies.

4. Why We Use Your Personal Information

We may use your personal information to:

  • Process and fulfil your orders
  • Manufacture and customise products according to your requirements
  • Process payments
  • Arrange delivery or collection
  • Communicate with you about your order
  • Provide quotations and respond to enquiries
  • Provide customer support
  • Process returns, refunds, replacements and complaints
  • Confirm or verify customer information where reasonably necessary
  • Maintain business and transaction records
  • Comply with legal, accounting and regulatory requirements
  • Improve our website, products and services
  • Protect our website, business and customers against fraud, abuse or unlawful activity
  • Send marketing communications where you have consented to receive them or where otherwise permitted by law

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted or required by applicable law.

5. Orders and Custom Products

When you place an order through our website, the information you provide is used to process and fulfil that order.

This may include sharing relevant information with service providers involved in fulfilling your order, such as payment processors, courier companies, delivery services, printing or production partners and other suppliers where necessary.

Where you provide artwork, photographs, logos, names, messages or other content for a customised product, that information may be processed and stored for the purpose of producing and delivering your order.

We will not use customer-supplied artwork, photographs or other personal content for unrelated purposes without appropriate permission or another lawful basis for doing so.

6. Payments

Payments made through our website may be processed by an independent third-party payment service provider.

We do not intend to collect or store your complete credit card, debit card or banking credentials on our website where payment processing is handled by a third-party payment provider.

Payment providers may collect and process payment information in accordance with their own privacy policies and security procedures.

Customers should review the privacy policy of the applicable payment provider where appropriate.

7. Information Shared With Third Parties

We may share relevant personal information with trusted third parties where this is reasonably necessary to operate our business and provide our products and services.

These may include:

  • Payment service providers
  • Courier and delivery companies
  • Printing, manufacturing or production partners
  • Website hosting and technical service providers
  • Email service providers
  • Website security and maintenance providers
  • Accounting, bookkeeping or professional service providers
  • Marketing or newsletter platforms, where applicable
  • Government authorities, regulators or law-enforcement agencies where required by law

We do not sell or rent your personal information to third parties.

Where reasonably possible, we take appropriate steps to ensure that service providers who process personal information on our behalf handle that information appropriately and securely.

8. Email and Customer Communications

When you place an order, submit an enquiry or otherwise communicate with Gifts & Stuff, we may use your email address or other contact details to respond to you and to provide information relating to your order or enquiry.

Transactional communications may include:

  • Order confirmations
  • Payment confirmations
  • Order updates
  • Production updates
  • Delivery information
  • Responses to enquiries
  • Return or refund communications

These communications are necessary for providing the services you have requested.

9. Marketing and Newsletters

Gifts & Stuff may from time to time offer customers the opportunity to subscribe to newsletters, promotional communications or other marketing material.

Where required by applicable law, marketing communications will only be sent where you have provided the appropriate consent or where another lawful basis permits such communication.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending important transactional or service-related communications concerning an existing order or enquiry.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, process shopping-cart and checkout functionality, improve website performance and understand how visitors use the website.

Some cookies may be provided by third-party services used by the website.

These may include technologies associated with:

  • WordPress
  • WooCommerce
  • Payment services
  • Website security
  • Website analytics
  • Embedded content
  • Marketing services, where applicable

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website, including shopping-cart or checkout features.

11. How We Protect Personal Information

Gifts & Stuff takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include appropriate website security, access controls, secure passwords, software updates, security monitoring and limiting access to personal information to people who reasonably require it for business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business and transaction records, resolve disputes, prevent fraud, or comply with applicable legal, accounting or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

13. Your Rights Under POPIA

Subject to applicable legal requirements and limitations, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction or updating of inaccurate or incomplete information
  • Request deletion of personal information where there is no lawful reason for us to retain it
  • Object to certain processing of your personal information
  • Withdraw consent where processing is based on consent
  • Object to receiving direct marketing communications
  • Request information about how your personal information is being processed

Requests relating to your personal information can be submitted to:

Email: info@giftsandstuff.co.za

We may need to verify your identity before processing certain requests.

Please note that some information may need to be retained where we are legally required or otherwise permitted to do so.

14. Direct Marketing

We respect your right to control whether you receive marketing communications from us.

Where we send promotional communications by email, SMS, WhatsApp or other electronic means, we will provide an appropriate method for opting out where required.

You can also contact us directly to request that your details be removed from our marketing communications.

15. Children's Personal Information

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate consent from a parent, guardian or other person authorised by law.

If you believe that a child has provided personal information to us without the required consent, please contact us so that we can take appropriate steps.

16. Links to Other Websites

Our website may contain links to third-party websites or services.

Gifts & Stuff is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information to it.

17. Cross-Border Processing

Some third-party service providers used by our website or business may process or store information outside South Africa.

Where personal information is transferred to or processed outside South Africa, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.

18. Data Breaches

If we become aware of a security compromise involving personal information that requires notification under applicable law, we will take appropriate steps to investigate and address the incident and provide notifications to affected parties and/or the Information Regulator where required.

19. Complaints

If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we can attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa where you believe your personal information has been processed unlawfully.

Information about the Information Regulator and how to lodge a complaint is available from the Information Regulator's official website.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legislation.

The latest version will be published on this page together with the date on which it was last updated.

21. Contact Us

If you have any questions about this Privacy Policy, the personal information we hold about you, or how your information is processed, please contact us:

Gifts & Stuff
Email: info@giftsandstuff.co.za
WhatsApp: 0772934986
Telephone: 0772934986
Business Address: 12 Bashee Street, Boksburg, 1459

Privacy / POPIA enquiries:
info@giftsandstuff.co.za